Order & Payment

Can I order products from outside of Europe?

What payment methods do you accept?

My payment has not gone through, what should I do?

If the payment turns out to be unsuccessful, please contact our customer service. Our employees provide quick and discreet handling. The e-mail address is [email protected] and phone number +41 61 588 03 13. You can find a full list of all available payment options on our Payment Methods page, in the footer of our website. When paying via bank wire transfer, don't forget to include your order number which starts with B00.

Can I pay with my prepaid credit card?

Unfortunately, our payment provider does not accept prepaid credit cards.

My order has been cancelled/the credit card payment failed, what should I do?

Unfortunately, we could not capture the (total) amount from your credit card for unknown reasons. The CC provider will never pass on the reason for privacy reasons. If the amount has been "debited" from your account, your CC provider will refund the amount within their statutory period. We advise you to place a new order and try to pay with a different payment method.

I would like to make a bank transfer payment, is that possible?